Beint į leišarkerfi vefsins


The European Quality Mark (EQM) is a quality mark jointly developed by partners from several European countries. It is a product of a project called RECALL Recognition of Quality in Lifelong Learning, which was carried out with the support of the Commission of the European Communities under the Leonardo da Vinci programme. In 2012-2014 the ETSC coordinated a Leonardo partnership project with the aim of answering the question on how the EQM can support national quality in non-formal learning and through what type of central cooperation the mark can be established as a sustainable European quality mark. Now the further development and review of criteria and EQM system is done with the support of the Nordic Council of Ministers under the Nordplus adult program in 2014-2016.

You can read more about the EQM partnership project in 2012-2014 in the two published EQM newsletters: EQM Newsletter - June 2013 and EQM Newsletter - May 2013. The partnership explored the methodology of various projects aiming at assuring qulaity of lifelong learning, two of them were the EFQM and the EQUASS. Here you can find a comparison of the EQM, EFQM and EQUASS models: Comparison of models

Here below you will find the EQM products version 1.0, which were the product of the RECALL project

The EQM Business Model is one of the products of the RECALL project and it includes guidelines for a sustainable model for maintaining and running the European Quality Mark, which the partnership is working on establishing.  

EQM Leaflet
Kvalitet i undervisningen (DK)
Quality in learning (EN)
Gæði náms (IS)
Qualità nella formazione (IT)
Mokymo ir mokymosi kokybe (LT)
Læring med kvalitet (NO)
Qualidade na aprendizagem (PT)
Kakovost v izobraževanju (SI)


EQM Guidelines
Retningslinjer (DK)
Guidelines (EN)
Leiðarvísir (IS )
Linee guida (IT)
Gairės (LT)
Veiledning (NO)
Orientações (PT)
Smernice (SI)


EQM Process
EQM Proces (DK)
EQM Process (EN)
EQM ferli (IS)
Il ciclo EQM (IT)
EQM Procesas (LT) 
EQM-prosessen (NO)
Processo EQM (PT)
Postopek za pridobitev EQM  (SI)


EQM Assessment Form
Ansøgningsformular til udannelsesistituioner og evaluatorer (DK)
Assessment Form for Providers and Assessors (EN)
Matseyðublöð fyrir fræðsluaðila og matsmenn (IS)
Formulario di Valutazione per strutture formative e valutatori  (IT)
Vertinimo forma mokymo teikėjams ir vertintojams (LT)
Evalueringsskjema for kurstilbydere og evaluatorer (NO)
Formulário de Avaliação para Entidades Formadoras e Avaliadores (PT)
Obrazec za izvajalce in ocenjevalce (SL) 


EQM Application Form   
Ansøgningsformular (DK)
Application form (EN)
Umsóknareyðublað (IS)
Formulario di candidatura (IT)
Paraiškos forma (LT)
Søknadsskjema  (NO)
Formulário de Candidatura (PT)
Prijavnica za pridobitev  (SI)


EQM Assessor Guidelines
Europæisk kvalitetsmærke (EQM) Retningslinjer for evaluatorer DK
The European Quality Mark (EQM) Assessor Guidelines EN Evrópska gæðamerkið (EQM) Leiðbeiningar fyrir matsaðila IS
Marchio Europeo di Qualita (EQM) Linee Guida per il Valutatore IT
Europos kokybės ženklas (EQM) Gairės vertintojui LT
Det europeiske kvalitetsmerket (EQM) Retningslinjer for evaluering NO
Marca Europeia de Qualidade (EQM) Orientações para o Avaliador PT
Evropski znak kakovosti (EQM) Smernice za ocenjevalce SL

The Collection of Examples keeps examples of responses received from providers during the trial phase of EQM. They show how questions can be answered and identify types of evidence which would prove how a provider works. This information should be used as a guide to help providers and assessors discuss and agree what an appropriate answer or type of evidence could be.
In the list below you will find links to real examples of supporting documents.

0.1.1. Describe your core business and areas of learning
1.1.1. How do you know which learners are learning what? Where is that information?
1.1.2. How do you record learner attendance? Where is that information?
1.1.3. How can you show what learners are achieving? Where is that information?
1.1.4. How do you keep learner information confidential? Do you have a statement to safeguard confidentiality in your organization?
1.1.5. What are the administration processes to finalize each course (when do you know that the administrative work with the course has ended)?
1.2.1.  How do you make sure that the learning environment is appropriate?
1.2.2. What resources materials and activities do you provide to support the learners and their learning? 
2.1.1.  How do you identify and agree on what the learner wants/needs to learn, and where is that agreement?
2.2.1. Attach an example of the learning goals for one of your courses, stating  "As a result of this learning, the learner will be able to..."
2.2.2. Once you have discussed and agreed on the learning goals with the group of learners, how do you make sure that the end goals for the course fit the learners' needs?
2.2.3. Attach a sample document of learning agreement between provider and the learner/ economic stakeholder (in the case of an external party financing the course) 
2.2.4.  How do you make sure that teachers meet learning goals agreed with learners/economic stakeholder. What support can you offer to teachers if needed?
2.3.1.  Provide examples of how course content is based on identified needs.
2.3.2.  How do you ensure that teachers use different teaching styles in order to meet learner needs? 
2.4.1.  How do you make sure that teachers are qualified and competent in the subject matter and skilled in appropriate teaching methods?
2.4.2. How do you make sure that teachers are up to date about learning and the learning area they are working within? 
3.1.1. How do you know that the learners have met their learning goals? Provide an example. 
3.1.2. How and when do you inform learners that their progress will be monitored and checked throughout the course? 
3.1.3. How do you give feedback to learners in order to help them meet learning goals?  
3.1.4. How do you give feedback to learners in order to help them meet learning goals?  
4.1.1.  How can learners provide constructive feedback to teachers/ provider about the course? 
4.1.2.  How are staff involved in regular improvement of courses, delivery methods, resources and materials, learner achievement, feedback and learner support? 
4.2.1.  State the name(s) of person/ team responsible for the quality review process and add contact information. 
4.2.2.  How do you ensure the quality of your learning provision over time? Explain. 
4.2.3.  What do you use to quality assure your provision/ all provider activity - for example EQM, ISO 9E37, internally agreed questions/ guidelines/ criteria/ quality check list?  
4.2.4.  How do you record the quality review and how do you make sure you follow up any actions?  E.g. an action plan with completion dates. 
4.2.5.  How are the staff trained in and involved in the quality review process? 

About the EQM

The EQM is a quality mark initially jointly developed by partners from eight European countries in a Leonardo da Vinci partnership project.

The development of the EQM and review of criteria is now done by four North-European countries with the support of the Nordic Council of Ministers under the Nordplus adult program.

EQM partners


United Kingdom:


You are here:



Control panel

Frontpage Increase text size Decrease text size Visually impaired mode Send this page Print this page Sitemap